101 - E-Commerce Concepts

E-Commerce Options

1. Internet Access Requirements
2. Storefront and Template Services
3. E-Commerce Software Packages
4. E-Commerce Developers
5. E-Business Solutions

Marketing Issues

1. Online and Offline Market Research
2. Data Collection
3. Domain Names
4. Advertising Options
5. E-Mail Marketing
6. Search Engines
   
7. Web Site Monitoring
8. Incentives

Planning and Development

1. Web Site Goals
2. Planning Stages
3. Resource Allocation
4. Content Development
5. Site Map Development
6. Web Site Design Principles
7. Web Site Design Tools
8. Web Page Programming Tools
9. Data-Processing Tools

E-Commerce Components

1. Navigation Aids
2. Web Site Search Tools
3. Shopping Cart
4. Checkout Procedures
5. Shipping Options

Payment Processing

1. Electronic Payment Issues
2. E-Cash
3. Credit Card Issues
4. Merchant Accounts
5. Online Payment Services
6. Transaction Processing
7. Taxation Issues

Security Issues

1. Security Issues and Threats
2. Security Procedures
3. Encryption
4. Digital Certificates
5. SSL and SET Technologies
6. Authentication and Identification
7. CISP and PCI
   
8. Privacy Policies
9. Legal Issues

Customer Service

1. Customer Service Issues
2. Frequently Asked Question (FAQ) Pages
3. E-Mail Support
4. Telephone Support
5. Live Help Services
6. Customer Discussion Forums
7. Linda